Sovra (“we,” “our”) provides software that helps employers offer healthcare allowances to their teams.
This policy explains what information we collect and how we use it.
Section 02
Information We Collect
From Employers:
Company name and contact details
Employee roster (name, email)
Contribution settings
From Employees:
Name and email and phone
Account login information
Optional expense entries (amount, category, date)
Optional Information You Provide:
Employees may choose to enter information when using features like the AI navigator or expense tracking. This may include general descriptions of healthcare needs (for example, “I need an MRI” or “looking for a doctor”)
This information is used only to provide guidance within the platform and improve the user experience. Sovra does not require users to provide sensitive medical or clinical information to use the platform.
Automatically:
Device and usage data
Basic analytics (to improve the product)
Section 03
What We Do NOT Collect
Sovra does not collect:
Medical records
Lab results
Diagnoses or treatment data
Payment card or bank data
Section 04
How We Use Information
We use information to:
Operate the platform
Provide navigation and insights
Improve the product
Communicate with users
Section 05
Employer Access
Employers do not see individual employee activity.
They only see:
Aggregated usage
Overall trends
Participation metrics
Section 06
Data Sharing
We do not sell personal data.
We only share data with:
Infrastructure providers
Email and support tools
All vendors are required to protect data appropriately.
Section 07
Data Retention
We keep data only as long as needed to operate the platform and meet legal obligations.
You may request deletion of your account at any time.
Section 08
Security
We use reasonable safeguards to protect data, but no system is completely secure.
Use Sovra for unlawful purposes
Upload false, misleading, or fraudulent information
Attempt to disrupt, access, or interfere with systems improperly
Section 09
Your Rights
You can:
Access your data
Request corrections
Request deletion
Opt out of marketing emails
Section 10
Children
Sovra is not intended for users under 18.
Section 11
Updates
We may update this policy. Continued use means acceptance.